I was ticked at the airport today and put a tweet up about how things did not go well, again, with National Car Rental.
Within minutes I got a response from National. Below is the exchange. I blocked the email since he didn’t seem to want it public. Really powerful is this social media thing.
If you are a ministry leader and want to learn more about Social Media and how it can help and not hurt you and your ministry try the JoPa Social Media Bootcamp February 4, 2010 in Minneapolis.
Update – I was in contact with the person from national and he took good care of me. Thanks National.
{ 5 comments… read them below or add one }
Couldn’t you have found their number on your rental agreement and called them without social media? How is this more “powerful?”
I recently complained about something via twitter and I got a slightly passive aggressive response from the complainee. Your experience seems better. In the long run I have decided to be more positive, and just forgive those who offend me as best I can.
Ima Notright, I took your comment off. I take critique, but ask people to use their real names. No anonymous negative posts please.
Hey Eric, the difference is that they already told me “nothing we can do for you”. So, when I told me network about it, then they knew it in a new way. They are glad to know about in systems other than their 1800 line or the staff at the desk.
incredible. so was there a resolution after the email? finish the story!